Refunds & Returns

Returns

• We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• To start a return, you can contact us at momoyumeemporium@gmail.com. Please allow 1-2 weeks after return has been received for refund approval and refund processing. 

• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at momoyumeemporium@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at momoyumeemporium@gmail.com.

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Shipping and Fulfillment Policy

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Processing Time
Orders are typically processed within 1-2 business days. Once your order is processed, you’ll receive a confirmation email with tracking information.

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Shipping Options and Rates
We offer various shipping options to suit your needs, including standard and expedited delivery. Shipping rates are calculated at checkout based on your location and selected shipping method.

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Delivery Time
Delivery times vary depending on your location and selected shipping option. Estimated delivery times:

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days

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We currently do not ship internationally. 

Order Tracking
Once your order ships, we’ll send you a tracking number via email so you can monitor its progress. Please allow 24 hours for tracking information to update.

Missing or Delayed Orders
If your order is delayed or hasn’t arrived within the estimated timeframe, please contact our customer support at momoyumeemporium@gmail.com. We’re here to help resolve any issues!

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Privacy & Safety

Please click on our Policy and Safety link above to view our complete privacy policy.